Position description

We are continually working to improve the Customer experience using our platform and improving our working processes by analyzing data, implement actions and follow-up.

We are looking for someone with excellent analytical, problem-solving, planning and interpersonal skills.

Your responsibility will be:

  • Ensure tickets in our customer service system are assessed
  • Ensure internal deviations are assessed and followed up
  • Data analysis by categorise and analyze data
  • Conduct, perform and contribute to Root Cause Analysis
  • Present data and recommendation of improvement
  • Implement and follow-up actions.

 

You will be involved in

  • Improvement projects
  • Support process improvements
  • Other ad-hoc task in Governance department

 

Required professional qualifications

Bachelor’s degree or similar

 

Preferred experience

2-3 years of relevant working experience.

 

Required personality traits and skill set

  • You need to be a structured self-starter with a strong ability to execute
  • You prefer data driven decision making over gut feeling
  • You have experience in identifying, analyzing, and interpreting trends or patterns in complex data sets
  • You can make recommendations based on data and analysis
  • You are experienced user in Microsoft excel
  • You have good communication skills
  • You can work both in team environments and independently
  • You might have knowledge and experience from using BI tools and customer service systems
  • You are fluent in English

 

We can offer:

  • An International technology company with rapid growth
  • A company heavily investing in further development of our product and services
  • International and challenging work environment
  • Opportunity for professional growth and development
  • Competitive benefits
  • Some travelling
  • Social work environment in heart of Oslo, close to public transportation
  • New modern offices, Rådhusgaten 5

 

For further information about the position, please contact Chief Governance Officer Magnhild T. Mølnvik magnhild.molnvik@consignor.com or tlf 98210949.

To apply for the position, click here.

 


Text av Consignor, news@consignor.com

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